How GoodBuddy collects, uses and protects personal information across our voice, web and connected services.
This policy applies to GoodBuddy services supplied in New Zealand. Your order form or service agreement may include additional privacy or data-processing terms for the services you use.
1. Who this policy applies to
This Privacy Policy explains how GoodBuddy AI handles personal information when you use our websites, AI receptionist, telephone services, dashboards and connected tools (together, the "Service").
In this policy, "GoodBuddy", "we" and "us" mean the GoodBuddy entity named in your order form, subscription confirmation or service agreement. We handle personal information in accordance with the New Zealand Privacy Act 2020 and its information privacy principles where they apply.
2. Information we collect
We collect the information needed to provide, secure and improve the Service. Depending on how you use it, this may include:
- account, billing and business contact details;
- business information used to configure the Service, such as services, opening hours, locations, policies and booking rules;
- caller details, including names, telephone numbers, enquiry details and appointment preferences;
- call audio, transcripts, summaries, messages and requested follow-up actions;
- information from calendars, CRMs, booking systems and other tools you connect; and
- technical and usage information, including IP address, browser and device details, timestamps, diagnostics and security events.
We may collect this information from you, the business using GoodBuddy, callers, connected services and automatically when the Service is used.
3. Calls, recordings and AI processing
GoodBuddy may answer, route and summarise calls. Where recording or transcription is enabled, the business using GoodBuddy is responsible for giving callers any notice and choice required by New Zealand law.
We use automated systems and specialist providers to process speech, create transcripts and summaries, identify requested actions and support bookings. AI output can be incomplete or inaccurate, so businesses should review important information before relying on it.
4. How we use personal information
- provide, configure and support the Service;
- answer calls and complete requested workflows;
- authenticate users and protect accounts;
- process payments and administer subscriptions;
- diagnose faults and improve reliability and quality;
- respond to support, privacy and legal requests;
- prevent misuse, fraud and security incidents; and
- meet our legal and regulatory obligations.
6. Overseas processing
Some providers may process personal information outside New Zealand. Where New Zealand cross-border privacy requirements apply, we take reasonable steps to use providers subject to comparable safeguards or another lawful basis for the transfer. Customers must ensure that they are authorised to connect tools and provide information to GoodBuddy.
7. Retention and security
We keep personal information only for as long as reasonably necessary to provide the Service, meet contractual or legal obligations, resolve disputes and maintain security. Retention periods vary by data type, subscription settings and connected provider.
We use administrative, technical and organisational safeguards designed to protect personal information. No system is completely secure. If a privacy breach is likely to cause serious harm, we will notify the New Zealand Privacy Commissioner and affected people when required by the Privacy Act 2020.
8. Your New Zealand privacy rights
You may request access to personal information we hold about you and ask us to correct information that is inaccurate. We may need to verify your identity and may withhold information where the Privacy Act permits.
To make a request, use your GoodBuddy account or the Contact Us page. If we do not resolve your concern, you may contact the Office of the Privacy Commissioner.
10. Changes and contact
We may update this policy to reflect changes to the Service or the law. The latest version will appear here with its updated date. For privacy questions, use the contact details in your service agreement or visit our Contact Us page.