Find the right route for sales, customer support, privacy requests and caller questions.
We have not published an unverified email address or street address. The legally responsible GoodBuddy entity and formal contact details are identified in each customer's order or service agreement.
For new customers
Interested in seeing how GoodBuddy could fit your call volume, booking workflow and existing tools? We would be happy to learn how your business works and show you what could be automated.
For existing customers
Use your GoodBuddy dashboard for account access and the support route provided with your plan. When reporting a call issue, include the affected telephone number, call time and a brief description so we can investigate efficiently.
Privacy and legal requests
Use the privacy or legal contact details in your order form or service agreement. If you no longer have access to those details, book a call and label the request "Privacy" or "Legal". We may need to verify your identity before releasing account or personal information.
Questions about a call or booking
If you called a business that uses GoodBuddy, contact that business directly about its services, bookings, refunds or customer records. GoodBuddy provides the call technology but does not supply the business's underlying goods or services.
Urgent or emergency matters
GoodBuddy is not an emergency service. In New Zealand, call 111 for Police, Fire or Ambulance emergencies. Do not use this website, the demo or an AI receptionist for an urgent threat to life or safety.
Formal notices
Send formal contractual notices using the method and address stated in the applicable service agreement. This page does not replace a notice provision agreed between GoodBuddy and a customer.